Cancellation policy

Purchase Options Cancellation Policy

Some of our products at The Cambridge Florist are offered as purchase options, such as subscriptions, pre-orders, or scheduled deliveries. Please read the information below carefully before placing your order.

Subscriptions

If you have purchased a subscription (for example, a weekly or recurring bouquet):

• You may pause, skip, or cancel your subscription up to 48 hours before your next scheduled delivery date.

• Changes or cancellations made after this cut-off time will apply to the following delivery, not the upcoming one.

• Once a subscription order has entered preparation, it cannot be cancelled or refunded.

You can manage your subscription through your account or by contacting us directly.

Pre-Orders & Scheduled Deliveries

For products purchased in advance for a specific delivery date:

• Orders may be cancelled or amended up to 48 hours before the scheduled delivery date.

• After this time, flowers will already be sourced and prepared, and we are unable to offer cancellations or refunds.

Same-Day & Next-Day Orders

Orders placed for same-day or next-day delivery cannot be cancelled once confirmed, due to the immediate preparation of fresh flowers.

Valentine’s Day & Peak Periods

During peak periods (including Valentine’s Day, Mother’s Day, and other seasonal events), cut-off times may be earlier. These will be clearly stated on the product page at the time of purchase.

How to Cancel or Make Changes

To cancel or amend a purchase option, please contact us as soon as possible:

Email: alice@thecambridgeflorist.com

Please include your order number and details of the change you wish to make.